Customer Service:

1) Along with Quality Prices at Compeitive Prices, "Customer Service" is our Priority. 2) If you Submit a Quote Request, Large Quantity Freight Quote or any Question we will Respond within 24-48 Hours. 3) In the Event your Requirements need an Immediate Answer you can simply Contact Us, even after Business Hours and on Weekends.  In this event please call our "Hot-Line" at 913.522.8511(ask for Ed).

Returns and Refunds:

1) Upon Check-Out, if the Customer supplies a IN-CORRECT "SHIP TO" Address it is not our Responsibilty to Re-Ship a Replacement Order at No Charge for replacement of your Order. You will be required to Re-Order with the Correct "Ship To Address" or order your Product(s) from another Vendor.  Refunds will NOT be extended to the Buyer. 2) If, for any reason, you are not happy with your our Products and your Purchase, please Contact Us so we may discuss your problems and arrive at a solution. All of our Products are Warranted for (1) Year from Date of Purchase. 3) If we ship the in-correct Product we will Ship the correct product, at No Charge, to you. This does not apply to verbal orders via phone.  We suggest that all phone orders be followed by an e-mail confirming your order requirements. 4) It is the Customer's responsibilty to review all "Personalized Quotations" for accuracy and approval of the Item(s) Quoted.  By ordering, the Customer is accepting the HVAC Store's posted Quote for the description of the Quoted Product. 5) Custom Made Products cannot be returned. All sales are final.

Freight and Shipping Policies:

1) Our Site "Freight Calculator" is "Real Time" and automatically, 24 Hours per Day, is continually updated electronically. For Large Shipments, Please Contact Us for Freight / Shipping Discounts. › more information on shipping Bulky Packages... 2) In the event your Shipment arrives damaged by the Carrier, it is the Customer's responsibility to file a claim with the Carrier. 3) We will do everything possible to assist you in the filing of your Freight Claim for any Damaged Product(s). 4) Any Refunds for Damaged Items from Shipping will ONLY be extended upon the Customer's Return of the Damaged Product.

Legal Notice - Our Sales Tax Policies

the HVAC Source - your hvac source does NOT charge any type of sales tax, use taxes or taxes of any kind for any orders placed on our store or transmitted verbally over the phone originated through connection with our Web Site.  We suggest you check with your local State Policies, Local Jurisdiction Policies on sales tax, use tax laws or taxes of any kind for any item you purchase from our Website via Direct Check-Out or Phone Orders that originated from any products related to our Web Site, whether shown or not shown directly.